Performance Metrics: Developing Effective Metrics Using a Structured Process [MCCe202]
Prerequisites: eCourse 201
Course length: approximately 1-hour
Attachments: 5
Learning Objectives:
Upon successful completion of this course you should be able to:
- Utilize a process map to identify control points for metrics
- Align the right metrics for each level or responsibility in your organization
- Develop metrics using a structured approach that includes:
- Outlining Critical Success Factors
- Asking Key Performance Questions
- Defining metrics that answer the Key Performance Questions
Course Description:
MCC eCourse 202 is designed for professionals interested in moving beyond the basic metric concepts discussed in MCC eCourse 201. This case study scenario will teach you how to use the MCC Metrics Development Framework and process maps to determine a set of high priority performance questions and metrics that answer the questions.
Performance Metrics: Effective Metric Visualizations to Gain Valuable Performance Insights [MCCe203]
Course length: approximately 1-hour
Attachments: 7
Learning Objectives:
Upon successful completion of this course you should be able to:
- Recognize and explain the strengths and weaknesses of each chart type
- Select the right chart to display the metric results in order to answer the viewer’s key performance question
- Properly design charts to communicate results clearly maximizing their impact
- Enhance charts with effective formatting for clear, clean, quick communication requiring minimal interpretation
Course Description:
This dynamic course teaches you a structured approach for selecting charts and graphs that effectively and clearly communicate metric results to your intended audience. You will be provided with an overview of the proper use of eight charts that can be graphed using Microsoft Excel [pie charts, column charts, bar charts, histographs, line graphs, box & whisker charts, scatter plots and bubble charts]. Selecting the right chart and utilizing a set of straight-forward chart formatting techniques will enable you to create charts that are easily read and require minimal interpretation.
This eLearning course reinforces key concepts through a series of knowledge checks and provides you with valuable downloadable attachments for creating and formatting effective visual displays.
Performance Metrics: MCC Metric Master Certification Independent Project [MCCe204]
Prerequisites: eCourses 201, 202, 203
Upon successful completion of the eCourses 201, 202, 203 and Independent Project, you will be awarded a MCC Metric Master Certificate and a MCC Metric Master logo for you to add to your email address box. You may add this unique certification to your Resume, CV and LinkedIn Profiles.
Project Purpose and Scope:
- Demonstrate an understanding of MCC eCourses 201-203 concepts
- Show your ability to apply course concepts to a real situation in your company
Project Requirements:
Prepare a presentation and/or written paper describing your output from Steps 1-5. Present the project output to your MCC advisor via an online meeting set up by the MCC.*
1. Select a performance metric-related issue to address – define the project purpose and scope statement.
2. Review the project purpose and scope with your MCC advisor.
3. Identify new and/or modify metrics to be tracked by your organization or department. Follow the MCC Metric Development Framework process described in MCC eCourses 202 and 203.
4. Create metric reports for at least 3 of the metrics defined in Step 3.
5. Develop Project Reflection Statement
*You may request that the advisor sign a confidentiality agreement prior to you discussing the project outline and results.
